Free U.S. Shipping on Orders Over $100
New Shipping Process & Tracking Notifications
We pride ourselves on processing your order quickly, with most orders shipping out of our facility in less than 24 hours. In cases of high demand, orders can take up to 72 hours. Vape mails will be shipped through our reliable shipping network to swiftly deliver your packages.
Shipping Method and Estimated Delivery Times will be provided at checkout, depending on your location and local service provider. Tracking email will automatically be sent out once it finishes processing at our facility.
*All transit times are estimated delivery times and do not include weekends or holidays.
To optimize savings and save on shipping costs, consider purchasing your order in bulk.
Pick-Up Option at our Local Business
We're happy to offer local pick up at our in-store location as well located in the Central Valley of California!
Once your order is received, our team will prepare it for you and you will receive a email confirmation that your order is ready for pick-up. You can pick up packages at a time that's convenient for you without worrying about packages left at your door while you're out!
CenCal Vape
415 North Main Street Suite 1B
Manteca, CA 95336
United States
Free Domestic U.S. Shipping on Orders Above $100
This option will be available whenever the final cart price is above $100, excluding applicable sales tax, excise tax, discount code, and reward points. You must select Free Shipping during checkout to be eligible.
Required Adult Signature Service
In accordance with Federal jurisdiction and laws, all vape mail orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation.
The Adult Signature service requires an additional charge of $7 and the rates will be reflected during the checkout process. If it's more convenient for you, we're able to ship your vape gears to a business address.
Shipping and Handling Timelines
It can take 24 to 72 business hours to process before it is shipped out for all orders. After the processing period, a tracking email will be automatically sent to the customer to confirm the package is in the final stages of fulfillment. Shipping Method and Estimated Delivery Times will be provided at checkout, depending on your location.
Estimated Transit Times
- United States - Priority mail (2-3 days)
- International Packages - There is no international shipping available at this time
Note: During the busy holiday season or surge of sales, processing can take up to 5 business days. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.
We process orders from 9:00AM PST - 9:00PM PST on Monday to Friday. Shipping carriers do not process orders on weekends and U.S Federal Holidays.
Return to Sender
Any reshipping services are at CenCal Vape's sole discretion.
If a package is returned to us because of undeliverable address such as incorrect or incomplete address, we are not obligated to issue a refund or send replacement goods at our expense. If goods are returned to us back at our facility, a refund will be offered less the postal expense.
If a package is returned to sender because the carrier could not collect an adult signature and proof of ID, CenCal Vape reserves the right to deduct a $14 restocking fee from the refund of the order. Furthermore, CenCal Vape reserves the right to re-ship a replacement order only after the original package has been returned to us and processed and we are not obligated to re-send them at our expense.
Below are common reasons as to why a package may be marked Return To Sender:
- The shipping address provided at checkout was invalid or inaccurate.
- Forwarding instructions at the provided address are unavailable or expired.
- Shipping address provided was a PO Box (exclusively serviced by USPS)
- A lack of an individual age 21+ to sign for the package.
- The addressee noted on the package was not known at the shipping address
- Delivery courier was unable to access the destination (gated communities, military bases)
To prevent returned packages, we recommend verifying the shipping address is correct and deliverable prior to checkout. For customers that would normally be unavailable during delivery hours, we recommend shipping to your business address as any individual 21+ years of age may sign for the package.
State Regulations
Orders with prohibited items will be removed and cancelled from the order, subject to the entire order being cancelled and refunded while the rest of the package will be processed normally.
All Vape sales have been banned to the following locations:
- States - Arkansas, Maine, Oregon, Utah, and Vermont
- Cities - San Francisco, Anchorage
Flavored E-Liquid sales are banned to the following locations:
- States - New York, New Jersey, Massachusetts, Rhode island
- Cities - Chicago, Washington D.C.
Note: For the State of Maryland, we are unable to ship any Disposable Vapes to customers located within the state due to local regulation that was put in place. For the State of New York, New Jersey, and Massachusetts, the use of coupons will not apply due to State restrictions.
International Orders
We are not offering international shipping at this time.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of CenCal Vape, and any issues arising from packages not received must be resolved by the customer, with the third-party carrier in use. CenCal Vape strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
CenCal Vape will not be responsible for packages shown as Delivered when it is shipped to third-party shipping carriers. Any issues that arise with such shipments that are marked delivered must be resolved by the customer with the third-party shipping company.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. CenCal Vape is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped using Standard Shipping.